About Freshmarketer
Freshworks makes it fast and easy for businesses to delight their customers and employees.
You’ll see better customer relationships and happier employees—without the bloat, hassle, and expense of typical business software. Plus, you’ll get plenty of help from Freddy AI.
Freshworks exists to make the world of work faster, easier, and more human. Here’s how we do it.
Why Freshmarketer
Every solution we create is designed to help more people find success, more easily. So, if it’s not world-class, it doesn’t go out the door. “Are you proud to put your name on it?” is the mantra we live by.
We work together with honesty, empathy, and respect, and cheer each other on. Because we genuinely care for one another. And because we share a purpose: to help more people succeed by continually finding better, more human ways to work.
People want to focus on their purpose, not their tools. That’s the world we want for our customers, and ourselves. We’re able to be agile because we’re empowered to take ownership, make decisions, take calculated risks, and get things done.
Top Features
Live Chat
Marketing Segments
Email Campaigns
Transactional Emails
API Access
Conversion Rate Optimization
E-commerce Dashboard
Chat Campaigns
Social Media Campaigns
Trusted by
Pricing
Enterprise
- Everything in Pro, plus:
- Approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out of office scheduler
- Sandbox for ticketing
- Audit logs
- Skill based assignment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Pro
- Everything in Growth, plus:
- Bring your own channel (BYOC)
- Bring your own telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields (sections)
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours - Global, multiple, group specific
- Assignment - Intelliassign, round robin, and load balanced
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Growth
- Web widget
- Messaging channels
- Customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration - Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360 - Contact events tracking and lifecycle
- APIs - Report extraction, conversations, tickets
- Reports - Curated and custom
- Standard real-time dashboard
- Role-based access control
- Single sign-on